Return & Exchange Policy

At Snaptrendz, we want you to have a smooth and reliable shopping experience. We carefully check the products we list, but if you receive a product with an issue, we are here to help. Returns and exchanges are accepted only for the eligible situations mentioned below.

Eligible Cases

We accept return or exchange requests in the following situations:

• You received a damaged product
• You received the wrong product or an item different from what you ordered
• The product is defective or not functioning properly on arrival

How to Request a Return or Exchange

1. Contact us at info@snaptrendz.in within 48 hours of delivery.
2. Provide your order number along with clear photos or a short video showing the issue with the product.
3. Briefly describe the problem so our team can review your request.
4. Our team will review the request and respond within 2–3 business days.

Return Conditions

• The product must be unused and returned in its original condition and packaging.
• All original tags, labels, accessories, manuals, and other included items should be returned with the product where applicable.
• Products showing signs of misuse, accidental damage, modification, or improper handling may not be eligible for return or exchange.
• For electronic products, the reported issue may be verified by our team before a return or exchange is approved.
• Once approved, the product may be exchanged for the same item, subject to availability, or refunded according to our Refund Policy.

Important Delivery Check

We recommend checking your package and product as soon as it is delivered. If the package or product appears damaged, please take clear photos or a video and contact us within the specified 48-hour period.